Refund Policy

Prime purchases access to the processing features and limits described on our pricing page. You are not purchasing recordings or permission to copy music. Spotify links supply metadata; available audio matches come from separate sources.

Review the plan and checkout details before paying. A $5 USD payment through Ko-fi adds 30 days of Prime. The $79 USD Lifetime option provides access for as long as SpotiMP3 operates; it is not a promise of perpetual operation.

Email [email protected] with the subject “Refund request”. Include your payment email, Ko-fi transaction identifier, payment date, amount, and a short explanation of the problem. Do not send card details, passwords or sign-in links.

We review requests individually using the payment record and the circumstances you describe. Contact us if you were charged twice by mistake, paid for access that was not activated, or could not use the core paid features because of a substantial service fault. We may ask for details needed to reproduce a fault or confirm a payment.

Where appropriate, we will offer a fix, restore access or arrange a full or partial refund. You retain any right under applicable law to a specific remedy; accepting troubleshooting does not waive that right.

Matches depend on external sources. A recording can be unavailable, differ from the requested version, or have a lower source quality than the selected output format. Try the free tools to understand the workflow before choosing a paid plan.

Subject to your statutory rights, an unavailable individual recording, a change of mind, or unused time does not automatically qualify for a refund. We still review complaints about features that do not work as described. These limitations do not excuse a failure to supply paid access or override promises made at purchase.

Payments repeat only if you choose a recurring payment arrangement on Ko-fi. Manage or cancel that arrangement through Ko-fi and, where applicable, the payment provider shown on your receipt. Signing out of SpotiMP3 or stopping use does not cancel it.

Cancelling future payments leaves Prime available until the current paid period ends. Cancellation and a request to refund a previous payment are separate actions. Contact us if you need help identifying the payment associated with your account.

Approved refunds are handled through the original payment channel where available. We will explain the amount and any resulting change to your paid access. The payment provider determines when funds appear in your account; we cannot promise an exact bank processing time.

This support process does not prevent you from using payment-provider dispute procedures or other remedies available under applicable law.

Nothing in this policy removes mandatory consumer rights, including any applicable cancellation, withdrawal or refund rights. If local law provides a stronger protection, that protection applies. We do not treat merely visiting the site or reading this policy as a waiver of a withdrawal right.

This policy forms part of our Terms of Service. Changes to it do not retroactively remove rights attached to a payment already made.